Do you have a complaint?
There may be an Ombudsman
who can help.
An Ombudsman is a completely independent
person who takes complaints from citizens or consumers about agencies, departments or service providers. The Ombudsman investigates those complaints and reaches
a fair and
impartial resolution.
In Australia & New Zealand,
there are several types of Ombudsman.
Parliamentary Ombudsmen who investigate complaints about the administrative actions of government agencies made by citizens and constituents
Other statutory Ombudsmen/Commissioners who investigate complaints
about particular agencies or professional services, such as health
Industry-based Ombudsmen who investigate complaints from customers
of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport
ANZOA membership is available to all of these Ombudsmen/Commissioners, provided certain criteria are met. More ...
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