An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.
In Australia & New Zealand, there are several types of Ombudsman.
Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents
Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health
Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport
ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.