The Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.

More about Ombudsmen

Use of the term Ombudsman

Ombudsman services in Australia & New Zealand

Chronology of Ombudsmen in New Zealand and Australia

The 200 years+
history of Ombudsman

ANZOA policy statements

ANZOA INTEREST GROUPS
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An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.

In Australia & New Zealand, there are several types of Ombudsman.

Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents

Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health

Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.
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