Australian and New Zealand Ombudsman Association
Ombudsmen - the leaders in independent resolution, redress and prevention of disputes
A professional association
The Australian and New Zealand Ombudsman Association (ANZOA) is the peak body for Ombudsmen in Australia and New Zealand.
ANZOA's members are Ombudsmen working in industry-based, parliamentary and other statutory Ombudsman offices.
Independent, free, fair
Ombudsmen resolve complaints from citizens or consumers about agencies or service providers.
The Ombudsman's aim is to reach a resolution that is fair to both sides.
Find an Ombudsman
In Australia and New Zealand, many complaints are dealt with by Ombudsmen.
Our quick links will help you find the right Ombudsman office, or another dispute resolution office where there is no Ombudsman.
The offices of ANZOA members observe the Benchmarks for Industry-Based Customer Dispute Resolution (the CDR Benchmarks). The CDR Benchmarks have recently been reviewed. Republished in February 2015, they are now in two parts and available from the website of The Treasury, Australia (linked below):
Principles and Purposes
All Ombudsman offices publish an annual report. Many offices also publish public interest, investigation and systemic issues reports, as well as regular newsletters and case studies/case notes on complaint issues and trends.
Northern Territory Ombudsman:
Updated Complaints and Enquiries Guide
Office of the Ombudsman New Zealand: Ombudsman Quarterly Review
Energy and Water Ombudsman (Victoria):
Quarterly Affordability Report
Banking Ombudsman New Zealand:
Financial abuse of the elderly
Financial Ombudsman Service Australia: Updated financial services compensation scheme proposal
Commonwealth Ombudsman: Now incorporating the Private Health Insurance Ombudsman
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-15