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Ombudsmen – the leaders in independent resolution, redress and prevention of disputes

The Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.

Recent ANZOA submissions

More about Ombudsmen

National Benchmarks

Use of the term Ombudsman

Ombudsman services in Australia & New Zealand

Chronology of Ombudsmen in New Zealand and Australia

The 200 years+
history of Ombudsman

ANZOA policy statements






An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.

In Australia & New Zealand, there are several types of Ombudsman.

Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents

Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health

Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.

2012 postcard
Information and links for consumers
who need independent help with a complaint





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Commonwealth Ombudsman

ACT Ombudsman

Ombudsman Northern Territory

Insurance & Savings
Ombudsman NZ

Energy & Water Ombudsman SA

Ombudsman South Australia

Energy and Water Ombudsman (Victoria)

Banking Ombudsman New Zealand

Energy & Water Ombudsman NSW

Telecommunications Industry Ombudsman

Energy and Water Ombudsman Queensland

Financial Ombudsman Service

Victorian Ombudsman

Ombudsman Western Australia

Ombudsman New Zealand

Electricity & Gas Complaints Commissioner NZ




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