The Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.

ANZOA policy statements

Use of the term Ombudsman

Ombudsman services in Australia & New Zealand

Chronology of Ombudsmen in New Zealand and Australia

The 200 years+
history of Ombudsman

ANZOA INTEREST GROUPS
LOG IN

Do you have an unresolved complaint? There may be an Ombudsman office which can help. Check here

An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.

In Australia & New Zealand, there are several types of Ombudsman.

Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents

Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health

Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.
More ...