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The Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.

Recent ANZOA submissions

More about Ombudsmen

National Benchmarks

Use of the term Ombudsman

Ombudsman services in Australia & New Zealand

Chronology of Ombudsmen in New Zealand and Australia

The 200 years+
history of Ombudsman

ANZOA policy statements







An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.

In Australia & New Zealand, there are several types of Ombudsman.

Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents

Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health

Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.

2012 postcard
Information and links for consumers
who need independent help with a complaint



take-a-closer-look WHAT'S NEW?

Telecommunications Industry Ombudsman's guide for telcos dealing with customer financial hardship
(June 2014)

New Victorian Ombudsman
promotes consumer access

(June 2014)

ANZOA's submission to the Treasury on the proposed Small Business and Family Enterprise Ombudsman - Discussion Paper
(May 2014)

ANZOA's submission to the Productivity Commission's
Inquiry into Access to Justice Arrangements - Draft Report

(May 2014)

Presentations from the ANZOA conference are available now




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