Do you have a complaint?
There may be an Ombudsman
who can help.
An Ombudsman is a completely independent
person who takes complaints from citizens or consumers about agencies, departments or service providers. The Ombudsman investigates those complaints and reaches
a fair and
impartial resolution. In Australia & New Zealand,
there are two types of Ombudsmen.
A parliamentary Ombudsman takes complaints from citizens and constituents about state and commonwealth government agencies
An industry-based Ombudsman takes complaints from customers of companies that provide particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport
ANZOA admits both types of Ombudsman to membership—provided they meet certain criteria. More ...
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