logo logo2
  About ANZOA | Alternative Dispute Resolution | Publications | Links | Contact ANZOA | Members
   
 

The Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.

2014conference

Recent ANZOA submissions

More about Ombudsmen

National Benchmarks

Use of the term Ombudsman

Ombudsman services in Australia & New Zealand

Chronology of Ombudsmen in New Zealand and Australia

The 200 years+
history of Ombudsman

ANZOA policy statements

ANZOA INTEREST GROUPS
LOG IN

 

 

 

 

 



An Ombudsman is an independent person who investigates complaints from citizens or consumers about agencies, departments or service providers.

In Australia & New Zealand, there are several types of Ombudsman.

Parliamentary Ombudsmen who
investigate complaints about the administrative actions of government agencies made by citizens and constituents

Other statutory Ombudsmen/Commissioners who investigate complaints about particular agencies or professional services, such as health

Industry-based Ombudsmen who investigate complaints from customers of companies providing particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA membership is available to these Ombudsmen/Commissioners, provided certain
criteria are met.
More
...

2012 postcard
Information and links for consumers
who need independent help with a complaint

 

 

take-a-closer-look ANNUAL REPORTS

Commonwealth Ombudsman

Other Ombudsman roles undertaken by the Commonwelath Ombudsman

Public Transport Ombudsman Victoria

Office of the Ombudsman New Zealand

Energy and Water Ombudsman (Victoria)

Energy & Water Ombudsman NSW

Telecommunications Industry Ombudsman
(Australia)

Banking Ombudsman New Zealand

Financial Ombudsman Service

Insurance & Savings Ombudsman
New Zealand


Energy and Water Ombudsman Queensland

Victorian Ombudsman

Ombudsman South Australia

Energy & Water Ombudsman South Australia



 

  All content © 2003-14 Australian and New Zealand Ombudsman Association