Australian and New Zealand Ombudsman Association_ANZOA Australian and New Zealand Ombudsman Association_ANZOA
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The Australian and New Zealand Ombudsman Association (ANZOA)
is the peak body for Ombudsmen in Australia and New Zealand.

Ombudsman_independent_fair_impartial_free

 

 

 

 

 


 

 

 

Do you have a complaint?
There may be an Ombudsman
who can help.

An Ombudsman is a completely independent
person who takes complaints from citizens or consumers about agencies, departments or service providers. The Ombudsman investigates those complaints and reaches a fair and impartial resolution. In Australia & New Zealand,
there are two types of Ombudsmen.

A parliamentary Ombudsman takes complaints from citizens and constituents about state and commonwealth government agencies

An industry-based Ombudsman takes complaints from customers of companies that provide particular services—such as telecommunications, banking, insurance, investments, energy, water and public transport

ANZOA admits both types of Ombudsman to membership—provided they meet certain criteria. More ...

 

 

 

 

 

Read more ...

Ombudsman services
in Australia & New Zealand


The 200 year history of Ombudsman

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2010 ANZOA CONFERENCE
5 - 7 May 2010
Wellington New Zealand

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