For some years now, a number of Australian Ombudsman schemes and offices have undertaken a joint postcard and O-Week campaign to spread the word about what they do to young people. While the campaign has been targeted at young people, the message is relevant to everyone: Ombudsman services are fair, free and independent and you have a right to complain. Below you'll find links to the Ombudsman schemes/offices involved in this project.

Financial Services Ombudsman
Complaints > banks, credit cards, loans, investments, financial advice, superannuation, stockbroking, insurance - car, travel and home contents

Commonwealth Ombudsman
Complaints > federal government services eg. youth allowance, immigration, taxation

Energy & Water Ombudsman NSW
Complaints > electricity, gas and water in New South Wales

Energy Ombudsman Queensland
Complaints > electricity, gas and water in Queensland

Energy and Water Ombudsman (Victoria)
Complaints > electricity, gas and water in Victoria

Public Transport Ombudsman (Victoria)
Complaints > Victorian public transport operators

Telecommunications Industry Ombudsman
Complaints > mobiles, telephones and internet providers

Need more help? Go to:
- the ANZOA links page for more Ombudsman schemes
- www.complaintline.com.au for tips on making a complaint
- www.consumer.gov.au to find out more about your rights
- www.choice.com.au to research products and services