Australian and New Zealand Ombudsman Association
Highlighting aspects of the work of Ombudsman offices
The Ombudsman | March 2018
Checks and balances - the Ombudsman's role
Casting an eye to our horizons
Under scrutiny - the operation of infringements notices provisions
Reportable conduct scheme for employment-based child protection
Small steps towards a big goal
Supporting Queenslanders in remote communities
Gaining local knowledge helps to understand and resolve disputes
New Zealand: Untilities Disputes Limited - Independent Review Report
Utilities Disputes Limited - February 2018
The review was completed in July 2017, by Dr Gavin McBurnie and Dr Chris Gill of Queen Margaret University's Consumer Dispute Resolution Centre. The review was discussed with the Minister of Commerce and Consumer Affairs in January 2018. The Utilities Disputes Board is considering the recommendations in the review. Consultation with stakeholders will begin soon.
Australia: Ombudsman warns of danger posed to people with disabilities left in vehicles
NSW Ombudsman - January 2018
The public should be alert to vulnerable people with disabilities being left in cars in heat waves, NSW Ombudsman Michael Barnes said today, ahead of extreme temperatures predicted for the weekend.
Australia: TIO Independent Review released
Telecommunications Industry Ombudsman (TIO) - December 2017
The Independent Review into the Telecommunication Industry Ombudsman recommends the organisation strengthens its role investigating systemic issues within the telecommunications sector. ... [It] also reflects the current environment of dynamic change in policy, technology, consumer engagement and the social sphere of the telecommunications industry. It acknowledges the Telecommunications Industry Ombudsman has built a high level of awareness, accessibility and credibility with residential consumers, small businesses and phone and internet providers, as well as government and agencies within the telecommunications sector.
Australia: Citizenship own motion report
Commonwealth Ombudsman - December 2017
Immigration: Delays in processing of applications for Australian Citizenship by conferral Commonwealth Ombudsman: Investigation into the Department of Immigrations and Border Protection's administration of a cohort or applicants requiring enhanced integrity and identity checks.
New Zealand: Chief Ombudsman releases opinion on second seclusion complaint
Office of the Ombudsman - December 2017
Chief Ombudsman Peter Boshier's Final Opinion on a complaint about seclusion of a child at Miramar Central School.
Australia: Investigation into the financial support provided to kinship carers
Victorian Ombudsman - December 2017
The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers.
Australia: Report about women's prison inspection
Victorian Ombudsman - November 2017
The Ombudsman conducted an independent inspection of the Dame Phyllis Frost Centre over seven days in July. Ombudsman staff assessed the prison's conditions and practices against the rigorous standards that will be required when Australia ratifies the United Nations Optional Protocol to the Convention Against Torture (OPCAT) in December.
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