Australian and New Zealand Ombudsman Association


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The Ombudsman | March 2018

Checks and balances - the Ombudsman's role

Casting an eye to our horizons

Independent review

Under scrutiny - the operation of infringements notices provisions

Reportable conduct scheme for employment-based child protection

Small steps towards a big goal

Supporting Queenslanders in remote communities

Gaining local knowledge helps to understand and resolve disputes

read it here
earlier issues   June 2017 | December 2016 | June 2016 | December 2015 | March 2015


New Zealand: Untilities Disputes Limited - Independent Review Report
Utilities Disputes Limited - February 2018

The review was completed in July 2017, by Dr Gavin McBurnie and Dr Chris Gill of Queen Margaret University's Consumer Dispute Resolution Centre. The review was discussed with the Minister of Commerce and Consumer Affairs in January 2018. The Utilities Disputes Board is considering the recommendations in the review. Consultation with stakeholders will begin soon.



Australia: Ombudsman warns of danger posed to people with disabilities left in vehicles

NSW Ombudsman - January 2018

The public should be alert to vulnerable people with disabilities being left in cars in heat waves, NSW Ombudsman Michael Barnes said today, ahead of extreme temperatures predicted for the weekend.

media release


Australia: TIO Independent Review released

Telecommunications Industry Ombudsman (TIO) - December 2017

The Independent Review into the Telecommunication Industry Ombudsman recommends the organisation strengthens its role investigating systemic issues within the telecommunications sector. ... [It] also reflects the current environment of dynamic change in policy, technology, consumer engagement and the social sphere of the telecommunications industry. It acknowledges the Telecommunications Industry Ombudsman has built a high level of awareness, accessibility and credibility with residential consumers, small businesses and phone and internet providers, as well as government and agencies within the telecommunications sector.

report and TIO response to the report


Australia: Citizenship own motion report

Commonwealth Ombudsman - December 2017
Immigration: Delays in processing of applications for Australian Citizenship by conferral Commonwealth Ombudsman: Investigation into the Department of Immigrations and Border Protection's administration of a cohort or applicants requiring enhanced integrity and identity checks.

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New Zealand: Chief Ombudsman releases opinion on second seclusion complaint

Office of the Ombudsman - December 2017

Chief Ombudsman Peter Boshier's Final Opinion on a complaint about seclusion of a child at Miramar Central School.

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Australia: Investigation into the financial support provided to kinship carers

Victorian Ombudsman - December 2017

The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers.

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Australia: Report about women's prison inspection

Victorian Ombudsman - November 2017

Female prisoners in Victoria's main women's prison are being routinely strip searched, in what Ombudsman Deborah Glass has described as a 'humiliating, degrading and undignified practice'. The Ombudsman conducted an independent inspection of the Dame Phyllis Frost Centre over seven days in July. Ombudsman staff assessed the prison's conditions and practices against the rigorous standards that will be required when Australia ratifies the United Nations Optional Protocol to the Convention Against Torture (OPCAT) in December.

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