Australian and New Zealand Ombudsman Association


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The Ombudsman | November 2018

Fairness of process and outcome

Ensuring procedural fairness

Public transport accessibility: an issue of fairness

Putting fairness into action though an outreach program

Transparency and fairness for people in places of detention
Fairness of outcome through dealing with systemic issues

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earlier issues   Back to March 2015



Australia: Public Transport Ombudsman (PTO)'s first annual Accessibility Bulletin

Public Transport Ombudsman, Victoria - April 2019

The bulletin looks at some of the accessibility challenges that Victorians face on public transport, and the ways in which the PTO works to help make public transport better for everyone.  The Accessibility Bulletin is the first in a series of three annual bulletins to be released this year. Later in 2019 the PTO will publish bulletins on Customer experience and Regional travel.


Australia: Not good enough - Fines Victoria’s errors and delays create anxiety and frustration for Victorians

Victorian Ombudsman - April 2019

Victorians have had their licences wrongly suspended or been treated as if they are liable for fines when they have committed no offence, due to Fines Victoria’s errors and delays, the Victorian Ombudsman has found. Tabling her report on Fines Victoria complaints in the Victorian Parliament, Ombudsman Deborah Glass said her office had been inundated with complaints about the new fines body since its establishment in late 2017.


New Zealand: New Official Information Act guides

Office of the Ombudsman New Zealand - April 2019

The New Zealand Ombudsman has published two new OIA guides on the commercial and negotiations withholding grounds, and one guide on how the OIA applies to information about public tender processes. All guides are supported by detailed case studies. A fourth guide provides information about how to consult third parties before making a decision on an OIA request.


Australia: New Small Business Team

Telecommunications Industry Ombudsman - March 2019

From 1 April 2019, the Telecommunications Industry Ombudsman will have a team to deal with complaints from small businesses. In announcing the Small Business Team, Ombudsman Judi Jones said, ''Small businesses are relying more than ever before on phone and internet services to be accessible, be informed, and to do business. It is critical they are able to rely on the phone and internet services they sign up for, and to have access to a free, independent, and effective complaint resolution service when their complaint is unresolved.''


Australia: Affordability Report

Energy and Water Ombudsman (Victoria) - March 2019

Spotlight on customers who can't afford to pay for energy and water


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