Australian and New Zealand Ombudsman Association
Highlighting aspects of the work of Ombudsman offices
The Ombudsman | November 2020
Reactive or proactive? The role of an Ombudsman in a crisis.
Spotting potential problems
Monitoring complaint data in real time
Ensuring supoports are in place
A complementary approach
Fast track resolution
Reactivity mixed with proactivity
Connection and collaboration
Supporting, connecting, informing
Looks at whether the Ombudsman's recommendations have been implemented.
Office of the Ombudsman - September 2020
The Chief Ombudsman says too many New Zealanders are still unaware of their rights to request information from Ministers, government agencies, and councils despite a growing thirst for information by the public.
The Ombudsman has received more than 550 complaints about financial grants to support small business during the pandemic. These grants are managed by the Department of Jobs, Precincts and Regions. Given the large number of complaints, the Ombudsman decided to investigate to see if the Department had made errors.
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