Industry-based Ombudsmen
Parliamentary Ombudsmen
Overseas Ombudsman Associations
Other sources of useful information

* denotes schemes/offices which are not ANZOA members, however their structure broadly complies with the ANZOA Rules.

Australia - Industry-based Ombudsmen

Energy & Water Ombudsman NSW
State-based scheme which investigates and resolves disputes between New South Wales electricity, gas and water customers and their providers.

Energy and Water Ombudsman (Victoria)
State-based scheme which investigates and resolves disputes between Victorian electricity, gas (natural and bottled) and water customers and their providers.

Energy Ombudsman Queensland
Independent statutory scheme which investigates and resolves disputes between Queensland residential and small business customers and their gas and electricity providers.

Energy Ombudsman Western Australia
State-based scheme which investigates and facilitates the resolution of complaints from residential and small business customers about their gas or electricity provider.

Financial Ombudsman Service
National scheme which handles disputes about banking, general insurance, financial planning, stockbroking, life insurance, finance and lending, managed investments and mortgage and finance broking.

Public Transport Ombudsman (Victoria)
State-based scheme which deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Telecommunications Industry Ombudsman
National scheme that deals with complaints about telephone and internet companies.

Australia - Parliamentary Ombudsmen

Commonwealth Ombudsman
Takes complaints about Australian Commonwealth Government agencies.

Ombudsman for the Northern Territory
Takes complaints about Northern Territory government departments and agencies.

Ombudsman Tasmania
Investigates complaints about the administrative actions of government departments, councils and public authorities. The Ombudsman Tasmania is also the Energy Ombudsman Tasmania

Ombudsman Victoria
Takes complaints about Victorian government departments, most statutory authorities and local government

Ombudsman Western Australia
Investigates complaints about Western Australian government departments, statutory authorities and local governments

Ombudsman South Australia*
Investigates complaints about South Australian government departments, statutory authorities and local governments

Queensland Ombudsman*
Investigates complaints about Queensland government departments, statutory authorities and local governments

NSW Ombudsman*
Investigates complaints about NSW government departments, statutory authorities and local governments

New Zealand - Industry-based Ombudsmen

Banking Ombudsman
A national scheme that handles disputes between banks and their customers, including partnerships, clubs and companies

Electricity and Gas Complaints Commissioner
A national scheme which investigates and resolves disputes between electricity and gas customers and their providers

Insurance & Savings Ombudsman
A national scheme that handles complaints between policyholders or customers and their insurance/savings company or organisation, about personal or domestic insurance, or savings services

New Zealand - Parliamentary Ombudsmen

Office of the Ombudsmen
There are two Parliamentary Ombudsmen in New Zealand. Their primary purpose is to inquire into complaints raised against New Zealand central, regional and local government organisations or agencies

Overseas Ombudsman Organisations
British and Irish Ombudsman Association
International Network of Financial Services Ombudsman Schemes
International Ombudsman Institute
Asian Ombudsman Association

Other sources of useful information
www.complaintline.com.au an Australian gateway to external dispute resolution agencies
http://www.complaintline.org.nz/ a New Zealand gateway to external dispute resolution agencies
www.consumer.gov.au to find out more about your rights and responsibilities
www.choice.com.au to research products and services