Industry-based Ombudsmen (Australia)
Parliamentary Ombudsmen (Australia)
Other Statutory Ombudsman (Australia)
Industry-based Ombudsmen (New Zealand)
Parliamentary Ombudsmen (New Zealand)
Overseas Ombudsman Associations
Other sources of useful information

* denotes schemes/offices which are not ANZOA members, however their structure broadly complies with the ANZOA Rules.

Australia - Industry-based Ombudsmen

Energy & Water Ombudsman NSW
State-based scheme which investigates and resolves disputes between electricity, gas and water customers and their energy and water companies

Energy and Water Ombudsman (Victoria)
State-based scheme which investigates and resolves disputes between electricity, gas and water customers and their energy and water companies

Energy and Water Ombudsman Queensland
Independent statutory scheme which investigates and resolves disputes between Queensland residential and small business energy customers and their providers across Queensland and water customers and their providers in south east Queensland

Energy Industry Ombudsman SA*
State-based scheme which investigates and facilitates the resolution of complaints from residential and small business customers about their gas and electricity companies

Energy Ombudsman Tasmania*
State-based scheme which investigates and facilitates the resolution of complaints from residential and small business customers about their gas and electricity companies

Energy Ombudsman Western Australia
State-based scheme which investigates and facilitates the resolution of complaints from residential and small business customers about their electricity and gas companies

Financial Ombudsman Service
National scheme which handles disputes about banking, general insurance, financial planning, stockbroking, life insurance, finance and lending, managed investments and mortgage and finance broking.

Public Transport Ombudsman
State-based scheme which deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Telecommunications Industry Ombudsman
National scheme which deals with complaints about telephone and internet services

Australia - Parliamentary Ombudsmen

Commonwealth Ombudsman
Takes complaints about Australian Commonwealth Government agencies

Ombudsman for the Northern Territory
Takes complaints about Northern Territory government departments and agencies

Ombudsman Tasmania
Investigates complaints about the administrative actions of government departments, councils and public authorities (the Ombudsman Tasmania is also the Energy Ombudsman Tasmania)

Victorian Ombudsman
Takes complaints about Victorian government departments, most statutory authorities and local government

Ombudsman Western Australia
Investigates complaints about Western Australian government departments, statutory authorities and local governments

Ombudsman South Australia
Investigates complaints about South Australian government departments, statutory authorities and local governments

Queensland Ombudsman*
Investigates complaints about Queensland government departments, statutory authorities and local governments

NSW Ombudsman*
Investigates complaints about NSW government departments, statutory authorities and local governments

Australia - Other Statutory Ombudsmen

Office of the WorkCover Ombudsman (South Australia)
Independent office which investigates complaints about the operation of the South Australian WorkCover Scheme

Office of the Health Services Commissioner, Victoria
State office which takes complaints about providers of health services

New Zealand - Industry-based Ombudsmen

Banking Ombudsman
A national scheme that handles disputes between banks and their customers, including partnerships, clubs and companies

Electricity and Gas Complaints Commissioner
A national scheme which investigates and resolves disputes between electricity and gas customers and their providers

Insurance & Savings Ombudsman
A national scheme that handles complaints between policyholders or customers and their insurance/savings company or organisation, about personal or domestic insurance, or savings services

New Zealand - Parliamentary Ombudsmen

Office of the Ombudsmen
There are two Parliamentary Ombudsmen in New Zealand. Their primary purpose is to inquire into complaints raised against New Zealand central, regional and local government organisations or agencies

Overseas Ombudsman Organisations
British and Irish Ombudsman Association
International Network of Financial Services Ombudsman Schemes
International Ombudsman Institute
Asian Ombudsman Association

Other sources of useful information
www.complaintline.com.au an Australian gateway to external dispute resolution agencies, codes of practice and useful information for those wishing to lodge complaints
http://www.complaintline.org.nz/ a New Zealand gateway to external dispute resolution agencies
www.consumer.gov.au to find out more about your rights and responsibilities
www.choice.com.au to research products and services