Since April 2006, a number of Australian Ombudsman schemes/offices have been undertaking a joint campaign to spread the word about what they do. The campaign has been targeted at young people, but the message is relevant to everyone: Ombudsman services are fair, free and independent and you have a right to complain. Below you'll find links to a fact sheet on Ombudsman services in Australia, as well as links to the Ombudsman schemes/offices involved in this project.

Fact sheet: Ombudsman Services in Australia

Banking & Financial Services Ombudsman
Complaints > banks, credit cards, loans

Commonwealth Ombudsman
Complaints > federal government services eg. youth allowance, immigration, taxation

Energy & Water Ombudsman NSW
Complaints > electricity, gas and water in New South Wales

Energy Ombudsman Queensland
Complaints > electricity, gas and water in Queensland

Energy and Water Ombudsman (Victoria)
Complaints > electricity, gas and water in Victoria

Financial Industry Complaints Service
Complaints > financial advice, superannuation, stockbroking

Insurance Ombudsman Service
Complaints > insurance - car, travel and home contents

Public Transport Ombudsman (Victoria)
Complaints > Victorian public transport operators

Telecommunications Industry Ombudsman
Complaints > mobiles, telephones and internet providers

Need more help? Go to:
- the ANZOA links page for more Ombudsman schemes
- www.complaintline.com.au for tips on making a complaint
- www.consumer.gov.au to find out more about your rights
- www.choice.com.au to research products and services