Do you have a complaint you can't resolve with your service provider directly?
The offices of ANZOA's Members provide free, fair, independent and impartial
dispute resolution services in Australia and New Zealand.
In Australia (all of the following are offices of ANZOA Members)
Electricity, gas, water
Energy & Water Ombudsman NSW for complaints about electricity, gas and water companies operating in New South Wales website
Energy and Water Ombudsman (Victoria) for complaints about electricity, gas and water companies operating in Victoria website
Energy and Water Ombudsman Queensland for complaints about energy companies operating across Queensland and water companies operating in south east Queensland website
Energy Ombudsman Western Australia for complaints about electricity and gas companies operating in Western Australia website
Energy Ombudsman Tasmania for complaints about electricity and gas companies operating in Tasmania website
Health services
Office of the Health Services Commissioner, Victoria for complaints about providers of health services in Victoria website
Financial services (banking, general insurance, investments)
Financial Ombudsman Service for complaints about banking, general insurance, financial planning, stockbroking, life insurance, finance and lending, managed investments and mortgage and finance broking companies across Australia website
Government departments and agencies
Commonwealth Ombudsman for complaints about Australian Commonwealth Government agencies - the Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Taxation, Postal Industry, ACT and Overseas Students Ombudsman website
Ombudsman for the Northern Territory for complaints about Northern Territory government departments and agencies website
Ombudsman Tasmania for complaints about Tasmanian government departments, councils and public authorities website
Ombudsman South Australia for complaints about South Australian government departments, statutory authorities and local governments website
Victorian Ombudsman for complaints about Victorian government departments, most statutory authorities and local government website
Ombudsman Western Australia for complaints about Western Australian government departments, statutory authorities and local governments website
Public transport
Public Transport Ombudsman for complaints about public transport operators in Victoria website
Telecommunications
Telecommunications Industry Ombudsman for complaints about telephone and internet companies across Australia website
WorkCover
Office of the WorkCover Ombudsman (South Australia) for complaints about the operation of the South Australian WorkCover Scheme website
For other dispute resolution services in Australia: check the Complaintline directory
In New Zealand (all of the following are offices of ANZOA Members)
Energy
Office of the Electricity and Gas Complaints Commissioner for complaints about electricity and gas companies operating throughout New Zealand website
Financial services (banking, general insurance, investments)
Banking Ombudsman for complaints about banks and other financial services companies operating throughout New Zealand website
Insurance & Savings Ombudsman for complaints about insurance and other financial services companies operating throughout New Zealand website
Government departments and agencies
Office of the Ombudsmen for complaints about central, regional and local government organisations or agencies in New Zealand website
For other dispute resolution services in NZ: check the Complaintline NZ directory
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